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Frequently Asked Questions
The following are the most common questions asked by visitors to our website.
If you don’t find the information you’re looking for, please call Website Technical Support toll free at 1-888-751-1220. Technicians are available from 8 a.m. to 8 p.m. (Eastern Time), Monday through Friday.
Which browser should I use to view your website?
Our website is designed to be viewed with version 4.5 or later of Netscape Communicator or Microsoft Internet Explorer. If you plan to use our Online Services, you will need the secure version (128-bit encryption) of either browser. For more information, click the following link:
Why am I getting the error message "insufficient encryption"?
This means you have tried to access Online Services using a non-secure browser. You need the 128-bit encrypted version of your browser. For more information, click the following link:
I’ve forgotten my password. What should I do?
Please call Website Technical Support at 1-888-751-1220 between 8 a.m. and 8 p.m. (Eastern Time), Monday through Friday.
How can I change my password?
The procedure for changing your password is explained in detail in the Help pages at Online Services. Go to Online Services and click the "Help" icon – the little hand in the upper right-hand corner of your screen.
I mis-entered my password three times and now I can’t get into the system.
This is a security device to prevent unauthorized persons from accessing your confidential information. To reactivate your access code, please call Website Technical Support at 1-888-751-1220 between 8 a.m. and 8 p.m. (Eastern Time), Monday through Friday.
When I go to your website, the page seems to extend beyond my screen.
Our website was designed for optimal viewing at a resolution of 800X600 pixels or higher. If your browser is displaying a preferences bar on the left margin, you may have to deactivate it. To find out how to do this, or how to change the resolution of your display, we suggest you check the instructions that come with your browser or operating system.
What are "cookies" and why do I have to accept them?
Cookies are files that our server puts on your computer’s hard disk so that it can be recognized by the server every time you log on to our website. Some of the information we make available to you requires that these files be read by our server first. While your browser allows you to refuse cookies, we strongly recommend that you accept them, in order to make the most of each visit to our site. The files merely serve to make your visit more enjoyable and productive; they are not used in any way to collect information for marketing purposes.
What is "cache" memory and why must I empty it?
Whenever you download a web page, data is temporarily stored, or "cached" on your hard disk. When you request that page again, your browser looks to the cache first, because it loads more quickly from the cache than it does from the web server. You have to empty this cache memory regularly for two reasons: to make sure you are always accessing the latest online version of the web page, and to prevent unauthorized persons from accessing confidential information that may be stored in the cache. To find out how to empty the cache, check your browser’s online Help.
How can I get online help about nbfinancial.com?
From the information zone, just click Support or FAQ at the top of each page. From Online Services, click the "Help" icon – the little hand in the upper right-hand corner of your screen.
What kind of help is available to help me navigate your website?
There are a number of ways to find the information you seek: You can use our Online Help , the FAQ section, the Site Map, our Integrated Search Engine or the Find Us function, which will help you find our nearest branch.
Which browser should I use to navigate your website?
Please click the following link:
Which utilities should I use to navigate your website?
Please click the following link:
Where can I call to get technical assistance?
You can call Website Technical Support at 1-888-751-1220 between 8 a.m. and 8 p.m. (Eastern Time), Monday through Friday.
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